Frequently Asked Questions

Everything you need to know about our handcrafted Italian excellence.

Where are Velasca products made?

All our shoes and accessories are 100% handmade in Italy by skilled artisans in Montegranaro, the heart of the Italian shoemaking tradition.

What is your shipping policy?

We offer free standard shipping on all orders over $150. Delivery typically takes 3-5 business days depending on your location.

Can I return or exchange my order?

Yes, we offer a 30-day return policy. Items must be in their original, unworn condition. Exchanges for a different size are free of charge.

How do I find my correct size?

We recommend checking our detailed Size Guide available on each product page. Our lasts generally follow standard European sizing, but specific fit notes are provided for each model.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.

How should I care for my leather shoes?

To preserve the quality of the leather, we recommend using a cedar shoe tree after every wear and applying a high-quality cream or wax polish every few weeks.